Shipping policy
Thank you for shopping at Akasi. We are committed to providing you with a seamless shopping experience, including transparent shipping policies. Orders within our website is fulfilled by Flash Express.
Processing Time
Orders are typically processed within 1-2 business days after payment is received. During peak seasons or promotions, processing times may vary. You will receive a confirmation email once your order has been shipped.
Shipping Methods
We offer several shipping options depending on your location and the items in your order:
- Pick Up Method (within the day - please wait for our pick-up confirmation)
- Within Greater Manila Area (1-3 business days after pick-up)
- Provincial Delivery (3-7 business days after pick-up)
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather delays or carrier issues.
Shipping Rates
Shipping rates are calculated based on the shipping method selected, the weight and dimensions of your order, and your location. You can view the shipping cost at checkout before completing your purchase.
Free Shipping
We offer our introductory free standard shipping on orders over PHP 1,500 within the Philippines.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment through our third-party's courier services website.
Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any restrictions apply to your order.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damaged packages, please contact us immediately so we can assist you.
Contact Us
If you have any questions about our shipping policy, please contact us at akasiessentials@gmail.com or call us at +63 975 072 4250.