Refund policy

Thank you for shopping at Akasi We want to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of the purchase date for a refund or exchange.

Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must also have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We may require photo evidence of the damage or defect.

Contact Us

If you have any questions about our return and refund policy, please contact us at akasiessentials@gmail.com or call us at +63 975 072 4250.